Terms and Conditions
Since Net Factor s.l.u. is offering non-tangible irrevocable goods we do not issue refunds once the order has been completed and the product has been delivered. As a customer you are responsible for understanding this before purchasing any product at our sites.
Nevertheless, we realize that exceptional circumstances can arise with regard to the character of the product we supply.
Therefore, we do honor refund requests on the following grounds:
- irreparable defects or malfunctioning inherent to the product; this reason is to be submitted to our support's approval. Notwithstanding testing all our products before release unexpected errors, or "bugs", may occur.
- duplicate purchase of the same product by the same customer.
Failure to receive or download the product, as well as inability to install or use it due to deficient or inadequate software or hardware, or due to lack of related skills, does not constitute grounds for refund. Exceptions can only be made in case the same product is available in several formats, and only if relevant support ticket is filed within 48 hours from purchase. Operational requirements for each product are deemed read and understood before purchase. Valid email address must be provided for delivery.
No refunds will be issued for customization services or any other programming or design work.
In case of composite products, such as toolbars, boosters or training kits, partial refunds can be considered in case any part of a product represents issues that would be grounds for refund if it were to be purchased separately.
Refunds are issued by Net Factor s.l.u. upon advice of technical support team of the website concerned. We endeavour to provide you with prompt and efficient professional assistance. All queries must be directed as follows:
By online form at: http://net-factor.com/#contact
By email to: support at net-factor.com
Please allow 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted within the period of 1 week after the order is placed. Each request must be accompanied by a detailed and grounded reasons why you apply for a refund.
By mutual consent, exchanges will be made to avoid refunds. Such exchanges will be offered on case by case basis.
Net Factor s.l.u. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Net Factor's websites.
Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
In general, we will ask you when we need information that allows us to contact you, example: when purchasing, registering in the affiliate system or requesting technical support. The amount of personal information you are required to supply will normally be limited to that which is necessary to supply the service or carry out the transaction that you have requested.
The personal information we collect from you will be used by us to provide the service or carry out the transaction you have requested or authorized. We do not sell, rent or lease its customer lists to third parties. Your personal information is never given to a third party. Your web site will not be used as reference for other customers.
We may disclose personal information if required to do so by law or by the anti-fraud/anti-money laundering services from the payment gateway.
Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
Do not hesitate to contact us if you have further questions.